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Telecommunications Commission: Montreal-Based Company and Bell Services

telecommunications commission: The Montreal-based company which operates the Virgin Mobile and Lucky wireless brands in addition to various Bell services was named in 346 of about 1,300 complaints filed as part of the CRTC's inquiry, according to Vancouver Courier. We did a deeper dive on those, and 201 fell into the category 'price not as expected' . . . and 78 fell into the category of potentially aggressive sales tactics, Malcolmson said. Rob Malcolmson, who led a Bell delegation to the Canadian Radio-television and Telecommunications Commission, said the company has a stringent code of conduct for employees and contractors.article continues below Trending Stories This 22-year-old mural depicting Vancouver's transit history was painted over Vancouver has one of the best new restaurants in Canada Vision Vancouver will not run a mayoral candidate for first time in party's history These Vancouver dogs camouflage with the fall foliage PHOTOS But the senior vice-president of regulatory affairs for Bell's parent BCE Inc. acknowledged that more can be done to strengthen the confidence and trust Canadian consumers have in our industry. So we looked at those and we said, that seems to be the core issue and asked How do we fix it Bell's proposed solution is to have several measures required of the industry as a whole including allowing a customer to terminate a new service within 30 days of installation, without an early termination fee. Rizwan Jamal, president of Bell Residential Services, said that if customers don't agree after reviewing the written material they can walk away with no termination penalties. Bell also says all service should provide order confirmations, written in plain language, within 24 hours of an order being placed. ( As reported in the news.