Sound Operations: Baggage Service

Baggage Area Dept: FED UP WITH PEARSON WAIT TIMES, according to The Star. We were subjected to a barrage of questions, very similar to those we would face if we had been visiting our country. After clearing customs, we experienced further delays and in total it took us almost 90 minutes from the time we entered the customs hall to finally exiting the baggage area and travel Editor Jim Byers wrote a column last week about what he feels is poor baggage service at Pearson International Airport in Toronto and about a survey on lousy tippers at hotels. Here's a sample of what readers had to say about those issues. We returned from Europe on June 24 and had to endure a customs line-up that took us an hour to get through, our problem clearly was we arrived on one of those wide-bodied planes. You would expect any organization with sound operations management would know the traffic volumes on any given day, staff accordingly and/or at least reduce the questioning of returning Canadians. As reported in the news.
@t pearson international airport, jim byers