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Michael Conway: Time and Training Session

michael conway: Michael Conway, president of Starbucks Coffee Canada, said in the letter this is only the second time the company has closed each of its locations at the same time, according to CTV. About 10 years ago, they closed for a training session on perfecting the espresso. Each of Canada's more than 1,100 Starbucks locations closed at 2 or 3 p.m. for a few hours as part of a conversation and learning session on race, bias, and inclusion, according to a letter sent to customers on Monday morning. We're closing our stores again now because we must never be complacent in our desire to be inclusive, to live our mission and values, and to create a culture of warmth and belonging every time, Conway wrote in the letter. Police officers came and arrested the men, but it was later revealed they were waiting on a business meeting. The decision to hold these training sessions stems from an April incident at a Philadelphia Starbucks location where an employee called 911 on two black men who were sitting in the coffee shop. ( As reported in the news.