Jason Kenney and Social Development Canada

Social Development Canada: On Tuesday, Minister of Employment Jason Kenney confirmed to The Globe and Mail plans to bolster Employment and Social Development Canada with more staff as nearly 10,000 Canadians complained about poor service, unanswered phone calls and long waiting times for EI inquiries, according to Rabble. The government has cut the number of EI processing centres from 120 to 19 across the country, according to the Public Service Alliance of Canada Around 30 per cent of callers to EI report being unable to reach a representative for help with their benefits claims, reporting instead that they recieve nothing but automated messages and People waiting for employment insurance EI benefits may get their questions answered sooner than before, as the federal government has promised to add around 400 new public servants in order to deal with a high number of complaints. The same day Kenney made his statement, NDP MP Nycole Turmel noted in question period that processing delays have increased by 54 per cent since 2006 and the number of complaints have spiked by 40 per cent this year alone. (www.immigrantscanada.com). As reported in the news.